Frequently Asked Questions

The good news is, yes 👍 If you've had multiple cars on finance, you may be able to claim for them all. Use our online check to get started.

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You can start registering for compensation in just 2 minutes! Our online registration process is super easy to use, all you need to do is tell us about you, how you bought the vehicle and, if you're eligible, sign up to claim 💪

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You'll need your vehicle registration, some basic details and the name of your lender, that's it! We'll take care of the rest.

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Yes, whether you're still paying off your car finance or it's been settled in full, the product was still mis-sold and you can still claim.

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While the Financial Conduct Authority (FCA) is investigating PCP and HP agreements, there is a pause on the 8-week deadline that finance providers have to respond to complaints concerning discretionary commission arrangements. You can still lodge a complaint to the provider, but they do not need to respond until June 2025 at the earliest. Following this, if you have an eligible claim, it will likely be processed within three to six months. It's advisable that you start your claim as soon as possible. Compensation will be awarded in the order that claims are received. The earlier you register, the higher up you will be in the queue, which is particularly important given the backlog lenders will likely face. Please refer to the FCA's website to learn more.

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You can submit your mis-sold car finance claim yourself for free without using a law firm or claims management company. You can also refer the complaint to the Financial Ombudsman Service yourself for free. Before escalating the complaint to the Financial Ombudsman Service, you must firstly lodge the complaint to the provider. There are benefits to choosing us to manage your claim, including allowing us to handle all communication with the lender, where we will work closely with them to ensure you receive a fair level of compensation. If the provider encounters any problems locating your details, we will assist them to ensure your claim proceeds as normal. After you register with us, you can sit back and relax while to handle everything for you. We will keep you updated via email throughout the process.

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