Cancellation Policy
BackAt Olton Alexander Limited, we strive to provide our clients with the highest level of service and satisfaction. To ensure clarity and fairness, we have established the following cancellation policy:
Cancellation Within 14 Days
You have the right to cancel your instruction at any point within 14 days of the date when you signed our terms of engagement.
If you cancel within this 14-day period, no charges will be applied, and you will not incur any fees.
Cancellation After 14 Days
If you wish to cancel your instruction outside the 14-day cancellation period, Olton Alexander Limited reserves the right to charge you for any work completed on your case up until the point of cancellation at the rate of £60 including VAT per hour.
The Fee’s we charge if a cancellation is made after the 14 days per individual case are listed below:
- Each individual email sent £5 (5 minutes)
- DSAR request that has been submitted to lender £40 (40 minutes)
- Information Request that has been submitted to lender £40 (40 minutes)
- Letter of complaint that has been submitted to lender £75 (75 minutes)
- DSAR Extraction £25 (25 minutes)
An itemised bill will be raised for each individual case detailing the work carried out up until the point of cancellation.
Unpaid Fees:
All fees are due within the specified time frame communicated to you. If any fees remain unpaid within this period, we retain the right to transfer your case to a selected debt collection agency. Please be aware that additional charges may be applicable in such instances.
Contact Information for Cancellations
To cancel your instruction, please contact us in writing at:
Email: customercare@oltonalexander.co.uk
Mail: Cancelations, Olton Alexander Limited, Cardinal Point, Park Road, Rickmansworth, WD3 1RE
Effective Date
This cancellation policy is effective as of 01/07/2024 and applies to all engagements signed on or after this date.
We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or require further clarification, please do not hesitate to contact us.